Chart Review/Performance Improvement

In the FYI section-please welcome Mark Morrow back to PCU, he will be providing his compassionate care on PCU days in the near future.

Congrats go to Susan Plissey for passing her RN boards-she is finishing up orientation with Nicole on PCU nights and will be on her own around the first of May.

Bunny Estabrook is the proud grandmother of the Little Miss PI runner up.

Welcome to Robert Garrett a new CNA on PCU-he joins us from AHC and has already proven to be "johnny on the spot" with a lift so far.

We are missing Blossom Cyr's can do attitude on PCU and we wish her the best with getting her new business venture off the ground and will still she her as a casual staff on weekends.

New travelers for both areas on nights are Amanda Dobson, Robert Pina and Bill Bourke have joined the force in time to cover vacations-welcome them and help them with things as they arise.

Heather Michaud will be returning to SCU in the next few weeks-be sure to give her an understanding smile as she rejoins the fold as a mother of 3!

Thank you to Louanne Langley for all the organizing she has done with what remains in paper-we all appreciate having the needed paper in the files when we reach for it.

Carrie Haas has been working hard at the SCU orientation materials and checkoff lists. I know I appreciate the time she has taken with this project as well as Judy Morrill for serving as our tireless typist:) We love you Judy!


And drumroll please...as promised here are the actual numbers for our Performance Improvement Measures for Chart Reviews the First Quarter.

SCU - overall 86%

PCU- overall 91%

SCU started the year with a bang-Each nurse completed 2 reviews each for 100% compliance, February we dropped to 83% and March was down again to 75%. I can't stress enough how we all impact these items.

PCU for January and February was 86% and improved to 100% for March-these numbers demonstrate that we are capable of achieving greatness; please strive to be the best by doing your part.


Of all of the measures we monitor the most telling is the Critical Lab Reporting. SCU was 89% for the 1st quarter (100-100-67%) And PCU was 84% (75-25-34%) This is a no argument area our expectation is 100%. We have to document each critical result that we obtain. The process is clear. Whichever department that has the result {be that radiology with a positive CT finding to the lab with a high BUN or nuclear with a positive stress test} is to call the unit with this result, the registered nurse will read back the results[RBV] to whomever is calling. Document the result in Ad Hoc in Powerchart in the Provider Notification form clicking the critical result reporting button, sign the form. Page the provider, who understands that criticals have a 1 hour time limit to be reported-this includes the lab running time so often we have 30 minutes to relay the information. When the provider returns the page open the Provider Notification form from the FORMS tab and by right clicking on it to modify it and document actions taken/MD response.

Please know that I fully appreciate the time it takes to get the job done and all your efforts are not ignored. However we still have a way to go to get where we have to be, so your attention to these items shows on reviews.

Next week employee surveys will commence and you will be asked to go to the designated area to complete one starting April 28th.

O.K. how is this working as a mode of communication? I need some feedback....
Until next time.....
Tracy